Chimera Scents ships to all provinces and territories across Canada. We do not currently ship internationally.
Shipping rates are calculated at checkout based on the weight of your order and your delivery location. The exact rate will be displayed before you complete your purchase.
We can ship to PO Boxes where the selected carrier supports PO Box delivery. Delivery to rural, remote, or northern addresses may require additional transit time and may be subject to carrier restrictions for flammable liquids.
We do not accept cash-on-delivery (COD) or collect deliveries.
Fragrance products contain alcohol and are classified as flammable materials and dangerous goods under Canadian transport regulations. All orders are packaged in compliance with Canada Post and courier requirements for flammable liquids. By placing an order, you acknowledge that these products must be stored and handled safely by you, away from heat, sparks, and open flame.
Orders are typically processed and prepared for shipment within 1–2 business days of order confirmation. Processing times may be longer during high-volume periods. You will receive a shipping confirmation email once your order has been dispatched; tracking information is typically available once a shipping label is created and updates may appear after the carrier has accepted the parcel.
We may ship items from the same order in separate packages (for example, if products are prepared at different times or must be packaged separately for safe transport). If your order is split into multiple shipments, you will receive tracking for each package where available.
Estimated delivery times vary by province and carrier and are not guaranteed. Processing and fulfillment times may also vary on our end depending on order volume and other operational factors. Once your order has been handed to the carrier, delivery timelines are outside our control. Chimera Scents is not responsible for delays caused by Canada Post, couriers, weather, holidays, or other circumstances beyond our control. By placing an order, you accept that delays may occur both on our end and in transit.
Risk of loss remains with Chimera Scents until your order is delivered to the delivery address you provided at checkout (or otherwise made available for pickup by the carrier, as shown by the carrier's tracking). Once delivered, risk of loss transfers to you. If your package appears to be lost in transit, please contact us at support@chimerascents.ca as soon as possible and we will work with the carrier to investigate.
Please ensure your shipping address is accurate at the time of checkout. Chimera Scents is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your address after placing your order, contact us immediately at support@chimerascents.ca. We will do our best to correct it if the order has not yet been dispatched, but we cannot guarantee changes can be made once fulfillment has begun.
Because most fragrances contain alcohol and may be regulated as Class 3 flammable liquids, certain shipping methods may be unavailable (including air transport) and certain carriers may impose additional restrictions. We reserve the right to select the carrier and shipping method that, in our reasonable judgment, complies with applicable dangerous goods rules and carrier requirements for your destination. If we cannot ship a product to your address using a compliant method, we will contact you to arrange an alternative or issue a refund for the affected item(s).
Some deliveries may require a signature or may be delivered to a community mailbox, post office, concierge, reception desk, or other pickup location, depending on the carrier and your address. Where offered at checkout, you may choose a signature-required service for an additional fee. Delivery instructions (e.g., buzzer codes, unit numbers, or preferred safe drop locations) are your responsibility; incomplete or inaccurate instructions may result in delivery failure or delay. If you authorize or request that a package be left unattended, you assume the risk of theft after delivery has occurred as described in Section 1.6.
If a package is returned to us as undeliverable (for example, due to an incorrect/incomplete address, failure to pick up from a depot within the carrier's timeframe, or refusal of delivery), we will contact you using the information on your order. Once a returned-to-sender package is received back by us, we may not be able to reship it; where reshipment is not possible, you will need to place a new order if you still wish to purchase the items. We will process a refund for the product price, less the original shipping charges and any return-to-sender fees charged to us by the carrier, except where prohibited by applicable law.
As a small supplier under the Canada Revenue Agency's threshold, we do not currently collect GST/HST, PST or QST. The price displayed at checkout is your final total. No taxes will be added. Should we become required to collect applicable taxes in the future, this will be reflected at checkout.
Any delivery timelines shown on our website or in carrier tracking are estimates unless we expressly confirm a specific delivery date in writing. Certain provincial consumer protection laws may provide cancellation and refund rights if goods are not delivered within prescribed timeframes (for example, within 30 days after a promised delivery date in some jurisdictions). Where such rules apply, we will honour the applicable legal requirements.
Please inspect your package promptly upon delivery. If the parcel appears damaged or a product is leaking, handle it carefully, keep it away from heat or open flame, retain all packaging materials, and contact us right away at support@chimerascents.ca with photos so we can assist.
We are not responsible for delays or failures caused by events outside our reasonable control, including carrier service disruptions, severe weather, natural disasters, public health emergencies, labour disruptions, security incidents, or regulatory holds affecting the transportation of flammable liquids. In such cases, we will make reasonable efforts to communicate updates and, where appropriate, offer options consistent with applicable law.
Due to the personal and hygienic nature of fragrance products, all sales are final. We do not accept returns or exchanges on decants or samples once they have been shipped, including cases where a fragrance does not match your personal preference. We strongly encourage customers to research fragrances thoroughly before purchasing.
We will issue a refund if you receive an item that is damaged, leaking, or incorrect. To be eligible for a refund, you must contact us within 48 hours of delivery at support@chimerascents.ca with the following:
Once we review and verify your claim, we will issue a refund to your original payment method within 5–10 business days. We may also offer a replacement at our discretion. If a return is required due to our error (including damaged, leaking, or incorrect items), we will provide a prepaid label or reimburse reasonable return shipping; consumers will not be charged reasonable return costs where the law requires us to cover them following a valid cancellation of an online (distance) contract. We will communicate this clearly when resolving your claim.
If an item in your order becomes unavailable after your order is placed, we will contact you via email to offer the following options: wait for the item to be restocked, or receive a refund for that item with the remainder of your order shipped as normal. We will hold your order for up to 7 days while awaiting your response. If we do not hear back within 7 days, we will refund the unavailable item and ship the remainder of your order. Refunds will be issued to your original payment method within 5–10 business days.
Decant sets: If one or more items within a decant set become unavailable after your order is placed, we will contact you to offer the following options:
We will hold your order for up to 7 days while awaiting your response. Sets will not be shipped incomplete without your explicit consent to the partial refund option. If we do not hear back within 7 days, we will issue a full refund for the set.
We start processing orders quickly so they can be prepared for shipment as soon as possible. For that reason, we cannot guarantee that cancellations or changes can be made once an order is submitted. If you need to request a cancellation, contact us immediately at support@chimerascents.ca with your order number; if the order has not yet been processed or shipped and we are able to cancel it, a refund will be issued to your original payment method and any gift card credits applied to the order will be reinstated.
Refunds are issued to the original payment method where possible.
Gift cards (including electronic gift cards) are non-refundable and cannot be redeemed for cash, except where required by applicable law. Gift cards do not have a cash value and cannot be used to purchase other gift cards unless we expressly permit it at checkout.
Gift cards do not expire and no inactivity or service fees apply, except where permitted by applicable law.
If you use a gift card to pay for all or part of an order, any approved refund will be issued first to the original payment card used for the order (up to the amount paid using that payment method), and then to the gift card for any remaining refund amount (up to the amount paid using the gift card). If the order was paid entirely with a gift card, the refund will be issued back to the gift card. If an order is paid using more than one payment method, we may refund amounts in the same proportion as the original payment.
Please treat gift cards like cash. We are not responsible for lost, stolen, or unauthorized use of a gift card code, except where required by law. If you believe a gift card has been used without authorization, contact us promptly at support@chimerascents.ca.
Shipping charges are non-refundable once an order has been dispatched, except where required by applicable law. If we cancel your order before dispatch, we will refund the product price and any shipping charges you paid. Where we confirm that you received a damaged, leaking, or incorrect item due to our error, we will cover reasonable return shipping as set out in Section 2.2; original shipping charges are not refunded unless required by law. Shipping charges are not refunded for returned-to-sender/undeliverable packages or where a customer refuses delivery, except where required by law.
Approved refunds are processed within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
You can track your order using the tracking link provided in your shipping confirmation email or obtain a new tracking link through the track order page. If you are having trouble tracking your order within a reasonable time after dispatch, or if tracking has not updated for an extended period, please contact support@chimerascents.ca and we will assist.
For any shipping or returns inquiries, please contact us at: